FAQS - Help Center
Do you have any questions? Take the time to consult our frequently asked questions and answers
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) require a minimum of 15 working days for our team.
We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How do I track my package?
You can follow the progress of your order by clicking on the following link: Tracking your order
How much does delivery cost?
Our delivery costs about $5 but we choose to offer it to our customers, this impacts our profit but it allows us to stay competitive in the lunch box market.
We deliver our products worldwide. There is no minimum order quantity required and all our deliveries are free (except for DOM-TOM).
My order is not complete ?
If your order includes more than one item, they may be shipped separately, depending on stock availability and shipping warehouses.
Don't worry, your package will arrive shortly.
I did not receive my order.
A problem with the delivery? Lost, broken or destroyed parcel ?
With our secure delivery, catshoponwheels® will take care of the problem for you. Customer satisfaction is our priority. We do not blame the carrier and let you "manage".
Do not hesitate to contact us by email: firstname.lastname@example.org our team will do its best to meet your expectations.